The bath fiasco

OH the joys of home improvement, and it’s only just begun. Did I tell you our shower broke the second time it was used? It looks about twenty years old. Then about a month after we moved in the downstairs lighting circuit exploded. Literally. Replacing the fuse wire (yes, I said fuse WIRE) didn’t help, it just popped every time we tried to switch the lights on. So we had the electrician in for a full rewire, which was a tiresome couple of weeks but well worth it considering the horrors he found. We should be starting on the bathroom very shortly, barring any more problems like those below. Read from top to bottom.

Dear Emma,

Thank you for your email.

I need to know exactly what was damaged and the whereabouts of these goods now. Do you have a contact number so I can call you?

regards

Tracy

Hi Tracy,

It was the clearwater eclipse bath (PWCL0021) that we ordered. The feet and the exposed kit were fine but he took these away again with him rather than split up the delivery.

Have the delivery company not yet reported this to you? He said he would do it immediately. The delivery guy basically shouldn’t have been working. He didn’t have any lifting equipment with him and asked me to help him lift it off the lorry. Then instead of waiting for me he tried to lift it by himself, by going under it and putting it on his back like a tortoise! I wondered what he was doing! Of course he staggered and rocked over backwards and the end smashed onto the ground and a big chip came off the rim of the bath. He almost ended up falling over into the bath. He was bent over double in agony with a really red face and did a lot of swearing, and I asked him if he was alright and he said “It’s all right, I shouldn’t be lifting, I cracked my rib a couple of weeks ago. I’ll be fine.” !!! I guess the reason he tried to carry it in that bizarre way in the first place was to avoid straining his ribs. I’m distinctly unimpressed with the delivery company for allowing it to happen!

My phone number is XXXXX XXXXXX.

Thanks

Emma.